Service benchmarks: call for your engagement
December 2019

Frank appraisal of service providers at ServiceMatrix is delivering authoritative service benchmarks. Asset owners and managers engage directly and benefit from complimentary access to the reports, instigating a feedback loop to drive improvement.

Head to the ServiceMatrix app or website to view a report for an area that matters to you. All asset owners/managers are invited to contribute their frank appraisal of service partners – and encouraged to share with colleagues and their external network.

ServiceMatrix benchmarks

Why ServiceMatrix?

Poor outcomes with service partners and other counterparties are a fundamental drag on realising your firm's strategic ambitions and mitigating risk. Uncover the critical service gaps with authoritative ServiceMatrix benchmarks.

ServiceMatrix benchmarks are authoritative and valuable because:

asset owners/managers engage directly1

service partners are evaluated with frank appraisal, rigorously pinpointing strengths and weaknesses

service partners are motivated to engage in a feedback loop which drives improvement.

1This is in stark contrast to the traditional survey model, which relies on service providers coordinating client engagement, with almost all being highly selective – asking favoured clients for their 'best feedback' in the pursuit of awards.

 
What's in it for me?
Immediate access to ServiceMatrix benchmark reports. Ease-of-use in generating complimentary, actionable data on where improvement is needed.

Which suppliers?
To date, 36 service providers have been evaluated. All service partners can be examined.

What's the scope?
Reports are currently available for 25 service categories with evaluation underway for others. View the free reports and tell us your requirements.

 
How do I get started?
Pick an area of interest to view its benchmark report. Use the accompanying questionnaire to obtain actionable data to bind your service partners in driving improvement.





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Frank appraisal of service providers at ServiceMatrix is delivering authoritative service benchmarks. Asset owners and managers engage directly and benefit from complimentary access to the reports, instigating a feedback loop to drive improvement.

Head to the ServiceMatrix app or website to view a report for an area that matters to you. All asset owners/managers are invited to contribute their frank appraisal of service partners – and encouraged to share with colleagues and their external network.

ServiceMatrix benchmarks

Why ServiceMatrix?

Poor outcomes with service partners and other counterparties are a fundamental drag on realising your firm's strategic ambitions and mitigating risk. Uncover the critical service gaps with authoritative ServiceMatrix benchmarks.

ServiceMatrix benchmarks are authoritative and valuable because:

asset owners/managers engage directly1

service partners are evaluated with frank appraisal, rigorously pinpointing strengths and weaknesses

service partners are motivated to engage in a feedback loop which drives improvement.

1This is in stark contrast to the traditional survey model, which relies on service providers coordinating client engagement, with almost all being highly selective – asking favoured clients for their 'best feedback' in the pursuit of awards.

 
What's in it for me?
Immediate access to ServiceMatrix benchmark reports. Ease-of-use in generating complimentary, actionable data on where improvement is needed.

Which suppliers?
To date, 36 service providers have been evaluated. All service partners can be examined.

What's the scope?
Reports are currently available for 25 service categories with evaluation underway for others. View the free reports and tell us your requirements.

 
How do I get started?
Pick an area of interest to view its benchmark report. Use the accompanying questionnaire to obtain actionable data to bind your service partners in driving improvement.